Booking Terms

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

When you submit a booking through any of our online sources it does not form a contract between us. A contract will be formed once the booking has been fully accepted by us and we have issued an email stating this to be the case.
 
Bookings
A booking deposit of 50% of the total booking amount is payable within 48 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
 
The balance of the rental charge is payable 60 days prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. The balance of the damage deposit is payable 14 days prior to the start of the holiday, this amount will be deducted from the card details provided at the time of booking. If you have used Pay pal you will be responsible for making an additional payment through the same source. The damage deposit will be refunded to you within 14 days of your departure from the property after inspection has taken place, see below. 

Please be sure to note the due dates of these payments as reminders are not routinely issued.
 
Bookings made less than 60 days prior to the arrival date must be paid in full at the time of booking.

Damage Deposits

All properties have a damage deposit payable as per their individual listing details or contact us at info@coastaways.co.uk for further details. 

The property will have had a full inspection prior to your arrival. Please report to the management company at your earliest opportunity if any damages or breakages occur during your stay.

The appropriate amount for damages will be deducted from your deposit paid.

All properties are inspected after departure. Photographs of damage will be available on request.

Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made by email and addressed to: info@coastaways.co.uk

info@coastaways.co.uk
Cancellation Terms:

100% refund minus a 5% cancellation fee for cancellations made within 24 hours of booking providing the stay is at least 60 days away.

50% refund minus the booking fee if the cancellation is more than 4 weeks prior to check in.

0% refund if cancellation is less than 4 weeks prior to check in.

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
 
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
 
 

Covid-19 Guidelines

All guests are responsible for meeting any U.K current Covid-19 guidelines in place whilst staying in one of our properties.

U.K government guidelines in relation to Covid-19
We will adhere to all U.K government guidelines in relation to local lockdowns in our area. If we are unable to host our guests, we will offer a refund in full minus a 5% administration fee.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made, and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
 
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
 
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
 
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
 
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

Number of Guests
The maximum number of people entitled to stay at this property is [as per the website details] and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub- letting or assignation of the let is prohibited.
 
Pets
Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained, and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place. Some properties have an additional charge for pets, seek advice on this prior to your arrival.
 
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
 
Arrival and Departure Time
Every effort will be made to have the property available from 4.00pm on the day of arrival. The property must be vacated by 10.00am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
 
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
 
Children must be supervised at all times.
 
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Lost Keys

Any keys lost will be charged at an additional £25 per set and deducted from the damage deposit.

BBQ’s

Any BBQ’s provided for guests use must been cleaned prior to leaving the property, £20 will be deducted from the damage deposit to pay for the cleaning of dirty BBQ’s.

Noise

We ask that you respect all neighbours when staying in our properties and keep noise levels to a minimum after 10.00pm.

Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
 
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that sometimes things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
 
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

We use Guesty software to manage our online booking process. We have a written contract with Guesty to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.